A useful review of a cleaning service tells the next customer what was booked and how the clean went: what the job was meant to cover, which areas were cleaned, whether the cleaners arrived and kept in touch as arranged, what the results were, and anything that was missed and how it was put right. The cleaning service review examples below show what that looks like, and the questions after them walk you through your own clean. Cleaning businesses will find a section for them further down.
Use the examples for their structure, not their words. The examples below were written by our editorial team as models to work from — they are not reviews left by real customers. Two of them describe a good clean with something that went wrong along the way, because a fair review says what was missed as well as what went well.
10 cleaning service review examples
Booked a deep clean before hosting family and I could not be happier. The team scrubbed every baseboard, degreased the oven, and left the bathrooms absolutely spotless. Walked back into a home that genuinely sparkled. Already scheduled them again.
We use them for a recurring weekly clean and they are incredibly reliable. Same friendly crew every time, always on time, and the house feels fresh the moment we walk in. Having one less thing to worry about every week has been a game changer.
Hired them for a move-out clean and they saved my deposit. The landlord did the final walkthrough and said it was the cleanest the unit had ever been. They got grime out of the kitchen and bathroom tile I assumed was permanent. Worth every penny.
The attention to detail is what sets them apart. Little things like folded toilet paper corners, wiped light switches, and a perfectly organized counter. You can tell they actually care about the work rather than rushing through it.
As someone with two cats and a dog, I really appreciate that they use pet-friendly products. The house smells clean without harsh chemical fumes, and I never worry about leaving the pets at home while they work. Trustworthy and thorough.
I called on a Thursday in a panic because we had guests arriving that weekend, and they fit us in on short notice without a fuss. Professional, fast, and the place looked immaculate. Lifesavers.
Trustworthy is the first word that comes to mind. They have a key to our place and I have never once had a worry. Reliable, honest, and the kitchen and bathrooms are always left spotless. Highly recommend to anyone in the neighborhood.
Really solid recurring cleaning service. The team is punctual and the home always looks great, especially the bathrooms and floors. Only reason it is not five stars is they missed dusting the ceiling fans once, but they came back and fixed it right away.
Booked a one-time deep clean for our new apartment before moving in and it was flawless. Inside the cabinets, behind the fridge, every corner. They left the home sparkling and ready to live in. The maid service was friendly and clearly experienced.
Great house cleaning at a fair price. Communication was easy, they arrived on time, and the kitchen was left spotless. Took off one star only because scheduling the first appointment took a couple of calls, but the actual clean was excellent.
How to write a good review for a cleaning service
- Name the service you booked, whether it was a regular clean, a deep clean, a move-out clean or a one-off visit. It helps future customers picture their own job.
- Describe what you saw afterwards: the rooms and areas that were done well, and anything that was missed or not done the way you agreed.
- Say how arrival and communication went: on time or late, whether they let you know about changes, and how they handled a key or access instructions if you gave them any.
- Mention anything else that mattered to you, such as how they worked around pets or the products they used, if you know.
- Give the star rating that matches your experience, and use the text to explain it.
- Keep it to a few sentences. A short, specific review is far more useful than a long, vague one.
Write yours from your own clean
The examples show the shape; the details have to come from your clean. Answer the questions that apply in a few words each, then join the answers into a few sentences. Write only about the clean you booked and leave out anything you didn't see: Google's Maps content policy asks that a review reflect a genuine experience.
- What did you book, and what was it meant to cover? The service as you would describe it to a friend, roughly when, and anything agreed in advance: 'a deep clean of a two-bedroom apartment, including inside the oven and the fridge'.
- Which areas were cleaned? Room by room if that helps: the kitchen, the bathrooms, the floors, inside cupboards or appliances, and anything that was agreed but not done.
- Did they arrive and communicate as arranged? On time or not, whether they told you about a delay or a change, and how easy it was to book, reschedule or ask a question.
- What did it look like afterwards? The results you actually saw, including any spots that were missed and anything that was damaged or moved.
- If something went wrong, what happened next? Whether you told the company, what they offered to do about it, such as coming back to re-clean an area, and whether it is resolved yet.
- Would you book them again, and for what? Then give the star rating that matches your experience.
If the clean was mixed or went badly
Write it the same way: what was booked, what was missed or went wrong, and whether the company put it right. 'Arrived on time and the kitchen was spotless, but the bathroom floor was skipped and it took two calls to get someone back to finish it' is a fair review: it tells the next customer what to expect and gives the company something to fix. Stick to what happened, keep it in proportion, and leave out insults and anyone's personal details.
For cleaning businesses
Got a negative review? Respond, don't argue
Even the best cleaners get the occasional critical review. The worst thing you can do is argue. Thank the customer, acknowledge the issue, and offer to make it right, for example by coming back to re-clean the area. A calm, professional reply reassures everyone reading. For wording and examples, see our guide to responding to Google reviews.
Run a different trade? We have the same breakdown for pest control company reviews and moving company reviews — same structure, wording tuned to what those customers actually mention.