Refund Policy

BuyReviewz provides digital services, so please read this Refund Policy carefully before you buy. It explains when you can get a refund or a free refill, and how to request one. It forms part of our Terms & Conditions, which contain the same refund terms.

Before you pay, please make sure you understand exactly what you are buying. If anything about a package is unclear, ask us first — we are happy to help.

1. General Policy

BuyReviewz offers a 30-day money-back guarantee. If we did not deliver what you paid for, you may request a refund within 30 calendar days of the original purchase date. If reviews or engagement we delivered are removed or drop within those 30 days, we will refill them free of charge. Requests are handled by our customer support team at help@buyreviewz.com.

2. Exclusions

The following are not eligible for a refund:

• free credits, promotional services, or anything else provided at no charge;
• requests made more than 30 days after the original payment date;
• orders that were delivered in full as described — anything lost within 30 days is covered by a free refill rather than a refund; and
• orders affected by a breach of our Terms & Conditions — for example, an order for a profile you do not own or manage, or delivery prevented because the profile was unpublished, restricted, renamed or moved.

3. Process

• Contact our support team with your order number and a clear explanation of the problem. Evidence of non-delivery is welcome. Because our Services are digital, we also keep delivery records on our side, so every request is checked fairly against the facts.
• Our team will try to put things right first — usually by completing or refilling the order. Where money is due back to you, store credit is offered as the first option.
• If a refund is approved, it is processed within 3–10 business days and paid to the original payment method. How soon it then appears depends on your bank or card issuer.

4. Right to Refuse a Refund

We may refuse a refund request in any of these circumstances:

• any attempt to abuse or exploit our refund terms;
• repeated refund requests from the same customer, for the same or different services;
• failure to follow our Terms & Conditions or this Refund Policy; or
• abusive or threatening behavior toward our team.

5. Service-Specific Guidelines

Once an order has been delivered in full, it is no longer eligible for a refund, but our 30-day refill commitment still applies to it. Each monthly batch of a monthly review plan carries its own 30-day refill commitment. If you notice any problem with the delivery or quality of an order, contact support before the 30-day period ends — we cannot consider a request after it, under any circumstances.

Monthly review plans can be cancelled at any time by email, with no notice period or fee, and stop before the next charge. Plan charges already taken are not prorated — the period you paid for is delivered in full. See Monthly Review Plans in our Terms & Conditions.

6. Questions

Questions about refunds go to help@buyreviewz.com. By making a purchase on BuyReviewz, you accept these refund terms in full. We may update them at any time; the version that applies to an order is the one in force when you placed it.