Best Practices for Asking Customers for Google Reviews

Are you struggling to get Google reviews despite providing the best services? Asking for Google reviews can seem hard, especially when you have tried your best to get your customers to share feedback.

Many business owners struggle with asking for Google reviews because they don’t have the right approach.

In this blog, we’ll understand the best time and ways to request Google reviews from your customers so that you can build your business reputation and strengthen your credibility while growing your Google reviews.

When Is the Best Time to Ask for a Review?

A thoughtful review request strategy focuses on key moments, when your customer is satisfied and willing to share their feedback. Here are the best moments to ask for a Google review:

1. Request After A Successful Interaction

When a customer says they are happy, whether it’s following a service visit, purchase, or support chat, it is the ideal time to communicate with them and ask for a Google review. It is during this time that they are the most engaged, satisfied, and willing to listen to your request and share a positive Google review for your business.

2. Following a Purchase or Delivery

After you have delivered a product or provided a service to your customers with success, it becomes quite natural for them to feel happy and impressed. This makes it highly likely for them to share their experiences with others and leave a Google review. Therefore, it is always a good idea to send a follow-up email requesting a review as soon as a customer makes a successful purchase from you.

3. After Providing Support or Resolving an Issue

If you've gone the extra mile to resolve a customer issue or provided support for their query, it can actually be a great opportunity to ask your customer politely for a Google review. Customers often appreciate the effort and will want to acknowledge it by doing something for you in return for your excellent service.

Now that you know when to ask for Google reviews, let's get to the part on how to ask for Google reviews.

Best Practices To Request Google Reviews From Your Customers

The secret to asking and getting more reviews is to make the process natural and effortless for your customers. Most people would happily leave a review if approached the right way and at the right moment. 

Below are tried and tested ways to ask for Google reviews that can increase your response rate and enhance your local search ranking.

1. Make an In-Person Review Request

There is no better way to ask for reviews than in person. If a customer praises your service or product, be sure to thank them and politely suggest they leave the same remark as a Google review. An in-person review request is always successful as your customer feels valued and heard.

2. Send a Follow-Up Email

Post-service or post-purchase emails are an excellent place to add a review request. Be brief and friendly in your message, have a direct link to your Google review page, and ensure that the subject line is enticing. Personalizing your review requests can enhance performance here.

3. Utilize Text Messages

Requesting Google reviews through SMS is highly effective due to high open rates. Keep it conversational and brief, and always include a review link to your business page. You can add their name or mention what service they used to personalize this review request and increase the chances they’ll respond.

4. Use Your Website

Add a “Leave a Review” CTA button on your site, preferably on the thank-you page or in a dedicated testimonials section. You can also display positive Google reviews your business has received on your website page. When customers see these reviews, they might get inspired to share their own reviews as well.

5. In Receipts or Thank You Cards

Whether your business deals in physical or digital products, always include a gentle nudge for a review. Phrases like “We’d love to hear how we did” with a link can do the trick. You can also mention that their feedback really helps your team or supports your small business. It’s a nice way to show appreciation and keep the connection going.

Ultimately, your goal is to make leaving a review as easy as possible. Combine multiple ways to ask for Google reviews in your strategy, and you’ll see a steady flow of valuable customer feedback.

Now, requesting Google reviews is a subtle art and can often become a hit or miss from just a little misstep. That is why it is essential that you know exactly what you are doing and what you should avoid.

Do’s and Don’ts When Requesting Google Reviews

Let’s take a quick look at the dos and don’ts when asking for Google reviews from your customers:

Do's For Requesting Google Reviews:

1. Be prompt to ask for reviews, especially after a successful purchase or positive interaction.

2. Ensure to write an effective Google review request email with a direct link to your review page so your customers can provide feedback easily.

3. Make your Google review request personalized to express gratitude for the customer's support.

Don'ts For Requesting Google Reviews:

1. Never provide discounts or free gifts in lieu of good reviews as this might go against Google's policies and lead to penalties.

2. Requesting reviews should come naturally, and must never be forced on your customers.

3. Make sure to respect your customers’ boundaries and ask for reviews after considerable breaks.

Grow Your Google Reviews With The Best Method

Use the best practices we shared to get more Google reviews for your business and improve your business profile’s visibility With more positive Google reviews, you can attract more potential customers, improve your rankings, and reputation online. 

While you can collect Google reviews manually, if you want to increase your Google reviews in a shorter time span, you can consider using tools and platforms to simplify the process and maximize your review count. 

At BuyReviewz, we simplify and streamline the review acquisition process for you. When you buy Google reviews from us, you get reviews written by genuine users or account holders. This constant flow of quality reviews will help you attract more people to your website and grow your traffic.